Jul 16
Why did it take 20 minutes to cancel a vonage account? aparently the young lady did not get the “because the sky is blue” WAS my reson, and i was not going to tell her what it was other than that. oh and this is the second time i have canceled my vonage acount….. (yes the same one…)
hopefully it is dead now, and i can get on with my life, without having to close the acount again.
July 16th, 2007 at 10:14 pm
You are incredibly self-centered.
Have a heart! She doesn’t have a checkbox for ‘the sky is blue’ - why bother lying to them about something so mundane as cancelling your account twice.
July 17th, 2007 at 2:41 pm
last month i cancled my account, or so i though….
I was invoiced for it after i canceled my acount.
Last night i tryed again, she told me that she could not cancle my acount with out a reson… this is after her trying to offer me every other account type they could, (been through this before) “because the sky is blue” is a valid answer, thwere is no requirment for me to justafie myself to them. I am under no contractual obligation to sit talking to her for 20minuts taking her crap, when what i want to do should take all of 3 minuts.
July 19th, 2007 at 4:35 pm
I’d be surprised if she didn’t have a checkbox for “other”, though. Skippy’s right (for once :p) - they can’t require a reason for cancelling the account. They don’t make you agree to any minimum term, so if you choose to stop using their service that’s your choice.
Skippy, contact your bank re: the invoice that they charged after cancelling your account; they may be able to refund it.
July 23rd, 2007 at 10:28 pm
I hate stupid companies like that. I hope you didn’t lose any money out of it or anything. I remember Orange doing a similar thing to me, they swore that when I called to cancel that they’d talked me out of it and that they had me down as “saved”. Which I knew was complete bullshit because I was having cable installed the following day and was getting a much better deal with them!
August 7th, 2007 at 8:57 pm
Actually, having dealt with customer services and telesales types a lot recently, I should point out that they often have no choice but to ask you a set number of times whether you’re sure you want to cancel (or you’re sure you’re not interested in buying, or whatever). So it’s quite possibly not her fault. Especially if she’s new to the job, when the supervisor will likely be listening in/recording the call, so she could quite easily lose her job if she didn’t ask you.
August 13th, 2007 at 5:42 pm
“when the supervisor will likely be listening in/recording the call”
I asked to speak to her Supervisor/manager/line manager etc, she claimed that she was the manager
October 18th, 2007 at 2:16 pm
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