In my post “Royal Mail Charges” I typed the opinion of a member of staff in Royal Mail staff in their Plymouth call center.

However, subsequently to that, I found the Royal Mail Forwarding December 10:

1. If a recipient of an item (except a Business Reply, Freepost, Special Delivery or Recorded letter) attempts to forward it from its original address to another address in the United Kingdom, the Channel Islands or the Isle of Man by writing or printing the new address on the cover or envelope of the item and re-posting that item the following will apply provided that the item is being forwarded to the original addressee:

1.1 Except in the circumstances set out in 1.2 below, we will not charge extra postage or fees for forwarding an item that has been re-posted in accordance with 1 above.

1.2 We will charge extra postage and a may charge a handling fee for forwarding an item if it has been opened before being re-posted, or the name of the original addressee is covered or obscured, or it is forwarded by a business or a person acting on behalf of a business.

1.3 We may at our discretion deliver to the addressee or return to the sender a letter which has been forwarded and which was originally sent using our Special Delivery or Recorded Signed For services. In either case we will charge the addressee or sender extra postage and/or a handling fee.

1.4 In any case where we consider that an item has been forwarded to evade payment of postage we may treat it as an unpaid letter in accordance with the requirements of the Scheme or contract under which is was sent.

1.5 We can be required under the Social Security Administration Act 1992 and the Social Security Administration (Northern Ireland) Act 1992 (‘the Acts’) not to deliver items of Social Security Post which have been forwarded or redirected to a new address, but to return them to the Sender. We are required under those Acts to provide information about the redirection of Social Security Post to persons specified in the Acts.

1.6 The charges and fees for forwarding a letter will be at our standard rates at the time.

Now as far as I can see, I am in full compliance with the requirements; as such I shall be writing a better letter of complaint.