I have got so good at complaining to Train Operating Companies, that I write my complaint while in the process of being delayed, On Monday 12th I was delayed between Manchester and Horwich parkway,
So I wrote the following email to First TransPennine Express <[email protected]>
Subject: 08:15 Manchester piccadilly to Horwich parkway
Body: Please refund me for the delay to my journey and subsequent consequential damages
Yesterday this came in the post:
The original email had no address on it; so they must have got my details from previous correspondence (they sent it via Swindon).
But makes life easier if all you have to do to get a refund is Snap a photo; and email them.
Now should I phone them and ask for Consequential damages?