The art of complaints

I have got so good at complaining to Train Operating Companies, that I write my complaint while in the process of being delayed, On Monday 12th I was delayed between Manchester and Horwich parkway,

So I wrote the following email to First TransPennine Express <[email protected]>

Subject: 08:15 Manchester piccadilly to Horwich parkway

Body: Please refund me for the delay to my journey and subsequent consequential damages


Kind Regards


Yesterday this came in the post:



The original email had no address on it; so they must have got my details from previous correspondence (they sent it via Swindon).

But makes life easier if all you have to do to get a refund is Snap a photo; and email them.

Now should I phone them and ask for Consequential damages?

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